Repeat customers

Get the customers who already know you to come back direct

A customer who has already ordered from your restaurant doesn't need a marketplace to remind them you exist. They need a short path back to your menu — no commission, your brand.

  • Order history and loyalty points per restaurant.
  • Operational notifications so no repeat order gets missed.
  • 0% commission on every direct order that repeats.
01

The hidden cost of relying only on the marketplace

If every order, even from a customer who already knows you, goes through a platform with a commission, that commission repeats indefinitely. A direct channel breaks that cycle from the second order onward.

02

Simple loyalty, no separate system

Waffled includes points per order and a per-restaurant rewards catalog, visible to the customer in their profile, with no separate loyalty program to set up.

03

A direct order leaves something behind

Every order through your channel lands in your dashboard: order history, invoices, and bookings tied to the customer's contact, so the team can see who's coming back and how often.

How do I get a customer to order direct the second time?

Make the path easy: a clear digital menu, a table QR or direct link, and something that rewards repeating, like points per order.

Does Waffled have a loyalty program?

Yes. Each restaurant can define products redeemable for points, which the customer sees and uses from their profile.

Do I need a separate customer database?

No. Orders, invoices, bookings, and points are tied to the customer's contact inside the Waffled dashboard.

Start building repeat orders

Turn on a digital menu, points, and direct orders so ordering again from you is the easy option.