Delivery commissions
Uber Eats and Glovo publish commissions around 30% when they handle delivery, and 15% for self-delivery or pickup. Just Eat operates in a similar range. Here's what that means for your bottom line, and what you can do about it.
Platforms charge for putting your restaurant in front of people who are already looking for food, and for handling delivery when they do it themselves. That service has a cost, and it's charged on every order, not as a flat fee.
On a €30 order, a 30% commission is €9 that never reaches the restaurant. At a few thousand euros of monthly volume, the difference between paying commission and paying a flat fee shows up in that month's result.
The marketplace is still useful for getting discovered. What changes is what happens with a customer who already knows you: order through the platform again, and the commission repeats; order through your direct channel, and it doesn't.
Glovo publishes a reference commission of 30% when the platform handles delivery, and 15% with the restaurant's own delivery or pickup. Confirm the exact figure in your contract — it varies by city and volume.
Uber Eats publishes a similar structure in Spain: around 30% with Uber delivery, and 15% with self-delivery or pickup.
Multiply your monthly delivery revenue by your contract's commission rate. Waffled's commission calculator does this automatically and compares it with a flat fee.
In under a minute, see what you pay each month and what you'd keep with a direct channel.